Helix Health wanted patients to reach the clinic at any hour without adding front-desk staff.
The Challenge
Phone lines were busy during peak hours, and after-hours calls went to voicemail.
Our Solution
- Built a voice agent that books, moves and confirms appointments.
- Connected it securely to the scheduling system.
- Added safe escalation for medical questions.
- Followed strict privacy and compliance requirements.
The Results
The assistant handles 70% of calls, missed calls fell to almost zero, and staff now focus on patients in the clinic.
